Adult Protective Services (APS)

Winchester Department of Social Services

24 Baker Street
Winchester, VA 22601

(540) 662-3807

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Contact Information

Main
(540) 662-3807
Toll-Free
(888) 832-3858
Email
dssbenefits@winchesterva.gov
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Who We Are

The Winchester Department of Social Services investigates reports of abuse, neglect, and exploitation of adults aged 60 and over and incapacitated adults ages 18 and over. The program's goal is to lessen or alleviate the risk of abuse and neglect, including self-neglect, among seniors or adults who need protection. Individuals must be city/county residents or the incident must have occurred in the city/county in order to be eligible for this service.



For more information on the services available or to report suspected abuse, neglect or exploitation of an adult, please call our office. To report at night or on weekends, call 1-888-832-3858.

Who We Serve

Languages Spoken
English
Service Area(s)
Winchester City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
0-5
,
6-12
,
13-21
,
22-55
,
56-60
,
60+
Family
No
Other Eligibility Criteria
Incapacitated adults age 18 and over; Individuals who are at risk of abuse, neglect or exploitation.

Available 24/7
No
Additional Availability Comments
A Spanish interpreter is available Monday, Wednesday and Friday from 1:00 to 4:00 PM.

Intake Process
To report suspected adult abuse, neglect or exploitation, call the Department of Social Services during regular business hours. After business hours, call the toll free hotline number 1-888-832-3858. In emergency situations, call 911.
Self Refer
Yes
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